As business owners, freelancers, service providers, or just anyone that gets paid for the work services or products they provide time tracking and invoicing can be a pain. Keeping your business organized and making sure that you are being paid for the time you spend on projects is vital to any small or mid-sized business. Well, it’s vitally important to large corporations, but at that time you most likely have huge firms to manage all of your accounting. This article is aimed at those that are looking for inexpensive ways to track time and invoice their clients. If your also looking for a way to manage projects, be sure to check out our 10+ Top Project Management and Collaboration Applications.

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comments | 476(2 comments)http://blog.mosaicteam.com/7-of-the-best-invoicing-and-time-tracking-apps7+of+the+Best+Invoicing+and+Time+Tracking+Apps2010-07-27+19%3A39%3A55admintags |online invoicingproductivityproject managementtime tracking

As a business owner today you have heard and read that having a blog can be a vital part to getting your message out and creating a community around your brand or company. It is also a great way to share information with others and get feedback from your readership. As blog owners, the way we get our feedback is thru comments. The question comes into play is how do you deal with your comments.

Comment Strategies

A recent article on Contentini.com titled “When Bad Comments Happen to Good Websites: Strategies for Managing Comments Online” talks about the different strategies that you can take to not only promote great discussions on your site, but to also make sure the noise (and spam) stays to a minimum. {continue reading…}

comments | 421(add a comment)http://blog.mosaicteam.com/strategies-for-blog-comment-management-in-wordpressStrategies+for+Blog+Comment+Management+in+Wordpress.2010-07-06+21%3A59%3A45admintags |information sharingpluginswordpress

Do you receive too much email? Are you bogged down and frustrated by how much time it takes to handle these snippets of online communication? According to a recent global study conducted by IABC (International Association of Business Communicators) the resounding answer is YES! In fact, so much so that our drowning in email is actually causing us to be less productive.

According to the study, the biggest culprits, or sources of email overload are:

• News sources and professional subscriptions (61 %)
• Co-workers (39%)
• Professional networks (34%)
• Team/department sources (29%)
• Company wide corporate sources such as senior mgmt and HR (23%)

Source: http://www.urgentbusinessforms.com/employee_handbook.asp

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comments | 364(1 comment)http://blog.mosaicteam.com/no-email-fridays%e2%80%a6one-possible-answer-to-email-overloadNo+Email+Fridays%E2%80%A6One+Possible+Answer+to+Email+Overload2010-04-05+22%3A56%3A59admintags |emailproductivity

Instead of approaching the typical customer complaint with anxiety and trepidation, why not try winning them over? Your return on investment just might convince you it’s worth your time.

We all know that bad news travels faster than good news, so how do we stop the negative feedback from reaching prospective clients and better yet, is it possible to resolve the original complaint fast enough to turn the complaint completely around?

TARP Worldwide is recognized as the world’s premier customer experience agency. John Goodmam cofounded TARP in 1971 and is still helping companies quantify and manage the customer experience in order to apply that knowledge to help clients realize bottom-line results.

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comments | 360(add a comment)http://blog.mosaicteam.com/turning-customer-complaints-into-loyal-customersTurning+Customer+Complaints+into+Loyal+Customers2010-03-25+22%3A09%3A33admintags |customer experiencesfeedbackmarketing